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Privacy Policy

Welcome to PropEdge Realty (“PropEdge”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you share with us while using our website, WhatsApp services, enquiry forms, property listing services, or other communication channels.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By accessing or using https://propedgerealty.in/ or submitting your information through our website or communication channels, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with PropEdge Realty, we may collect the following information:

Personal Information

We may collect:

  • Full name
  • Mobile number
  • WhatsApp number
  • Email address
  • City and location
  • Preferred property location
  • Property requirements
  • Property type
  • Budget range
  • Buying, selling, renting, leasing or investment preferences
  • Communication preferences
  • Any other information voluntarily submitted by you

Property Listing Information

If you are a property owner, builder, developer, broker, agent or authorised representative submitting a property, we may collect:

  • Owner, agent or company name
  • Contact information
  • Property address and location
  • Property type
  • Property size and configuration
  • Expected selling or rental price
  • Property photographs and videos
  • Property descriptions
  • Project or builder information
  • Property availability
  • Documents or information required for verification
  • Other property-related information voluntarily submitted to us

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring URLs
  • Date and time of visit
  • Website interaction information
  • Cookies and similar technologies

This information may be used to understand website usage, improve performance and enhance the user experience.

2. How We Use Your Information

We may use information collected from you to:

  • Understand your property requirements
  • Recommend or match suitable properties
  • Respond to enquiries
  • Arrange property-related discussions or site visits
  • Connect property seekers with relevant property owners, developers, brokers, agents or authorised representatives
  • Assist with buying, selling, renting, leasing or property investment enquiries
  • Publish and manage property listings
  • Verify property listing information where applicable
  • Provide customer support
  • Communicate through telephone, WhatsApp, SMS, email or other communication channels
  • Send requested property information and updates
  • Improve our website, services and customer experience
  • Understand customer interests and market requirements
  • Prevent fraudulent or misleading listings or activity
  • Maintain records of enquiries and communications
  • Comply with applicable legal or regulatory obligations

We endeavour to use personal information only for legitimate purposes connected with the services requested or otherwise permitted under applicable law.

3. WhatsApp Communication

PropEdge Realty may provide property discovery, enquiry and customer assistance through WhatsApp.

If you initiate a WhatsApp conversation with us or provide your WhatsApp number for property assistance, we may use the number and information submitted through the conversation to:

  • Understand your property requirements
  • Send matching property options
  • Answer questions
  • Coordinate property visits
  • Provide requested updates
  • Connect you with relevant property professionals where necessary

Your use of WhatsApp is also subject to the privacy policies and terms of WhatsApp and its service providers.

You may ask us to stop promotional or non-essential WhatsApp communications at any time.

4. Property Matching and Sharing of Enquiries

One of the purposes of PropEdge Realty is to help property seekers connect with relevant real estate opportunities.

Where reasonably necessary to fulfil your request, we may share limited enquiry information with:

  • Property owners
  • Builders and developers
  • Authorised property representatives
  • Real estate agents or brokers
  • Channel partners
  • Service providers involved in facilitating the requested real estate service

We aim to share only information reasonably required to respond to or facilitate your enquiry.

Submitting an enquiry does not create any obligation on you to purchase, rent or invest in a property.

5. Property Listings and Public Information

Information submitted for the purpose of advertising or listing a property may be displayed publicly on the PropEdge Realty website or associated marketing channels.

This may include:

  • Property photographs
  • Property location
  • Property specifications
  • Price
  • Amenities
  • Property description
  • Project information

Personal contact information of owners, agents or other individuals will only be displayed publicly where appropriate and permitted.

If you submit a property listing, you confirm that you have the authority to provide the submitted information, photographs and other property-related material.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Understand website traffic
  • Analyse visitor behaviour
  • Improve website performance
  • Measure marketing campaigns
  • Provide more relevant content or advertising

Some cookies may be placed by third-party analytics, advertising or technology providers.

You may manage or disable cookies through your browser settings. Certain parts of the website may not function optimally if cookies are disabled.

7. Analytics and Third-Party Services

PropEdge Realty may use third-party services such as web analytics, advertising platforms, maps, communication tools, CRM systems, hosting providers or other technology services.

Such services may process limited information necessary to perform their functions.

These third parties may have their own privacy policies and terms governing how they process information.

8. Advertising and Marketing

Where permitted, we may use your contact information to communicate information about:

  • Relevant properties
  • New property listings
  • Property opportunities
  • Projects
  • Real estate services
  • Offers or promotional campaigns

You may opt out of promotional communication at any time by contacting us or using any unsubscribe/opt-out method made available in the communication.

You may still receive transactional or service-related communication necessary to respond to an active enquiry.

9. Sharing of Personal Information

We do not intend to sell your personal information as a standalone commercial product.

We may disclose information where reasonably necessary to:

  • Provide the services requested by you
  • Facilitate a property enquiry
  • Connect you with relevant property professionals
  • Operate our website and technology infrastructure
  • Work with authorised vendors and service providers
  • Prevent fraud, abuse or security incidents
  • Comply with applicable laws, regulations, legal proceedings or lawful government requests
  • Protect the rights, safety or property of PropEdge Realty, our users or others

If our business undergoes a merger, acquisition, restructuring or transfer of assets, information may be transferred as part of that transaction subject to applicable legal requirements.

10. Data Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected, including providing requested services, maintaining business and enquiry records, resolving disputes, preventing fraud and meeting applicable legal requirements.

When information is no longer reasonably required, we may delete or anonymise it, subject to applicable law and legitimate record-keeping requirements.

11. Data Security

We take reasonable technical, administrative and organisational measures designed to protect information under our control from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission, electronic storage system or communication platform can guarantee absolute security.

Users should also take reasonable precautions when sharing sensitive information online.

12. Your Privacy Choices and Rights

Subject to applicable law, you may contact us regarding personal information associated with you and request appropriate action such as:

  • Accessing information regarding your personal data
  • Correcting inaccurate or incomplete information
  • Updating your personal information
  • Requesting deletion or erasure where applicable
  • Withdrawing consent where processing is based on consent
  • Opting out of promotional communications
  • Raising a privacy-related grievance

We may need to verify your identity before processing certain requests.

Withdrawal of consent will not affect processing already lawfully undertaken before such withdrawal.

In some situations, we may need to retain certain information where permitted or required by law.

13. Accuracy of Property Information

PropEdge Realty may receive property information from property owners, builders, developers, agents, brokers or other third parties.

While reasonable efforts may be made to maintain accurate information, users should independently verify important details before making a financial or property-related decision.

Property availability, pricing, specifications, approvals, ownership, possession dates and other details may change.

This Privacy Policy does not constitute a guarantee regarding any property listed or recommended through the platform.

14. Third-Party Websites and Links

Our website may contain links to external websites, applications, maps, payment services, WhatsApp, social media platforms or other third-party services.

PropEdge Realty is not responsible for the privacy practices, security, accuracy or content of third-party websites or services.

We recommend reviewing their respective privacy policies before providing personal information.

15. Children's Privacy

Our real estate services are primarily intended for individuals legally capable of entering into property-related transactions or making relevant enquiries.

We do not knowingly seek to collect personal information from children for independent property transactions.

Where information concerning a minor is required, it should be provided by or with the involvement of a parent, lawful guardian or other authorised person as required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our services
  • Changes to technology
  • Changes to business practices
  • Legal or regulatory requirements

The updated version will be posted on this page with the revised “Last Updated” date.

We encourage users to review this page periodically.

17. Consent

Where consent is required, by voluntarily submitting your information through our website, forms, WhatsApp or other communication channels, you consent to the processing of that information for the purposes communicated to you, subject to your rights under applicable law.

You may withdraw consent for future processing where applicable by contacting us.

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